SINGAPORE – Picture this: You are waiting for your suitcase at baggage claim, weary from a long flight and itching to start your holiday. A kaleidoscope of bags circles. You look for the yellow ribbon you have tied on your suitcase to identify it, but spot nothing. The same bags loop past multiple times.
Finally, you see those dreaded words on the screen above: Last bag on belt. Yours has yet to arrive.
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